Tennessee on Supply Chain Management

S4E9: Beyond the Chatbot: AI Agents, Parcel Intelligence & the Future of Intelligent Fulfillment with Shipium

Tom Goldsby & Ted Stank Season 4 Episode 9

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0:00 | 33:02

In this episode, hosts Ted Stank and Tom Goldsby welcome back Jason Murray, co-founder and CEO of Shipium, and Thomas Deakins, VP of industry growth and adjunct lecturer in supply chain management at the University of Tennessee. The trio picks up where a previous conversation left off—only now, the AI landscape has shifted considerably.

Murray offers a clear-eyed progression of where artificial intelligence actually stands today: from the machine learning roots that powered early wins at Amazon, through the generative AI wave that captivated the world with ChatGPT, and now into the era of agentic AI with systems that don't just respond to prompts, but act autonomously on behalf of organizations. He draws an important distinction between "human in the middle" and "human on the loop," and pushes back on the popular notion that dropping AI into an existing process will immediately deliver ROI. The real opportunity, he argues, lies in rethinking the process itself.

The episode also touches on current supply chain headlines—tariff uncertainty, rising energy prices, and the growing infrastructure demands of AI data centers—before closing with a candid lightning round on AI myths, change management, and what Amazon got right that the rest of the industry is still catching up to.

The episode was recorded virtually on July 22, 2026.

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